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- Leader responsible of team support.
- Ticket Solutions Management according with client processes
Sobre nuestro cliente
International company that is a leader provider of Telecom analytics for roaming, security and risk management and end-to-end domestic and roaming testing solutions. More than +900 operators rely on its Active Intelligence platform to increase roaming revenues, to improve network security, to minimize risk and to ensure active testing and monitoring. With a strong record of innovation, this company is recognized for its ability to extract network and customer insights and to convert them into real-time actions that increase revenue, improve customer experience and reduce costs.
Descripción
- Daily following-up to open tickets
- Propose and implement solutions to client incidents
- Create, Document and communicate proceeds to solve recurrent problems 24x7
- Ticket Solution Management according to the client process
- Resources available management
- Understand and executing of RAID data and enterprise process
Perfil buscado (Hombre / Mujer)
- Experience with Linux, includes, protocols, network services, UNIX programming.
- Experience with Shell scripting with UNIX or Linux
- Knowledge with data bases (SQL, PL/SQL)
- Attention detail
- Good Communication Skills
- Analysis and problem research skills
Qué Ofrecemos
- Range Salary: 30,000 - 55,000 gross pesos
- Benefit Above Law
Descripción de la vacante
- Sub Sector
- IT Support
- Industria
- Technology & Telecoms
- Localización
- Distrito Federal
- Tipo de contrato
- Permanente
- Nombre del consultor
- Jose Zúñiga
- Referencia de la vacante
- 70937