Guardar vacante Volver a la búsqueda Descripción Resumen Empleos Similarescall center managementhealth careSobre nuestro clienteCompany specialized in the creation and development of devices for the health sector.DescripciónResponsible for managing product support resources and team membersDevelop effective product support messaging and call center operations that are consistent with Insulet product marketing messages, product training objectives and which meet all regulatory requirements. Ensure compliance with established messaging, escalation process and call handling proceduresResponsible for developing the communication network and interface between Product Support (both internal and external partners) and relevant internal departments that allow Insulet to meet all complaint reporting requirementsManage resources against key performance metrics (average speed of answer, service levels, abandon call rate, handle time, call quality, customer satisfaction, etc.)Perfil buscado (Hombre / Mujer)Bachelor's Degree with 8+ years of experience and/or equivalent combination of education and experienceAdvanced EnglishLeadership experience in a health care related call center environment or leadership experience within the diabetes industry with a strong background in the disease and treatment is requiredUnderstanding of how to develop and implement complex product training across a diverse work team (internal and external)Experience developing a call center, including design, training and measurement of compliance and quality management programs is a plusExcellent communication and leadership skills are necessary to effectively manage the departmentWorking knowledge of and experience with FDA complaint reporting requirements for medical devices is strongly preferredQué OfrecemosEmployer paid medical, dental, vision and life insurance; medical insurance for employee. Dependents (spouse and children under 24 years old).5 days Personal Time Off granted12 Holidays per year30 % Vacation Bonus20 days Christmas Bonus per yearTeleworker bonus 854 MXN per month15% Cash Pantry CouponsSavings Fund at 8%Education Reimbursement up to 54,000 MXN per yearCertification Reimbursement up to $3,000 USD Per yearWork at Home Bonus for office equipment 1 time $300 USDContactoZahid LopezIngresar referencia para vacanteJN-072024-6477267Descripción de la vacanteSectorVentasSub SectorHealthcareIndustriaHealthcare / PharmaceuticalLocalizaciónGuadalajaraTipo de contratoPermanenteNombre del consultorZahid LopezReferencia de la vacanteJN-072024-6477267
