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Client Support Associate

Distrito Federal Permanente MXN25,000 - MXN29,000 por mes (MXN300,000 - MXN348,000 por año) Descripción de Vacante
We are looking for passionate professionals to work in Customer Service and Support roles within the Technology industry. This permanent position offers the opportunity to interact with customers to resolve inquiries and provide effective solutions.
  • Interest and experience in customer service.
  • Excellent communication and service skills

Sobre nuestro cliente

Company that focuses on developing technology solutions and software for various sectors. Typically, companies like this create applications, platforms, or systems that help improve processes, facilitate communication, manage data, or provide technical support in specific areas.

Descripción

  • Attend to customer inquiries related to products and services
  • Provide effective solutions to technical and non-technical issues.
  • Record and follow up on customer requests, complaints, and feedback.
  • Ensure a positive user experience by resolving their concerns quickly and efficiently.
  • Contribute to the continuous improvement of customer service and support processes.

Perfil buscado (Hombre / Mujer)

  • Excellent verbal and written communication skills
  • Excellent customer service orientation
  • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
  • Desire to work with people and consistently engage in verbal interaction over the phone
  • Ability to de-escalate calls using critical thinking and soft skills
  • Genuine desire to progress into a sales development role
  • Bachelor's degree from an accredited university and/or equivalent work experience
  • Advanced fluency in English and Spanish (written and verbal) required
  • Desire to work in customer service and move into B2B sales within 12-24 months
  • Ability to work in office at least 3 days a week
  • Ability and willingness to Travel in Mexico (20%) and spend time training in Dallas, Texas

Qué Ofrecemos

  • Salario de $29,000 al mes
  • Prestaciones superiores a la ley
  • Ubicación: Polanco
Contacto
Mariana Moukarzel
Ingresar referencia para vacante
JN-062025-6758914

Descripción de la vacante

Sector
Ventas
Sub Sector
Tecnologías de la Información y Telecomunicaciones
Industria
Technology & Telecoms
Localización
Distrito Federal
Tipo de contrato
Permanente
Nombre del consultor
Mariana Moukarzel
Referencia de la vacante
JN-062025-6758914
 

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