Customer service representative

International Permanente MXN27,000 - MXN28,000 por mes (MXN324,000 - MXN336,000 per year) View Job Description
This role is a crucial part in ensuring seamless communication and coordination between customers and supply chain operations.
  • Customer Service
  • Order Processing

Sobre nuestro cliente

Leading company in the chemical sector, specilizing in silicones.

Descripción

  • Serve as the primary point of contact for customer inquiries and concerns.
  • Address customer queries promptly and professionally through various communication channels.
  • Provide accurate and timely information regarding order status, product availability, and delivery schedules.
  • Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
  • Process and manage customer orders from initiation to fulfillment.
  • Coordinate with the supply chain team to ensure timely and accurate order fulfillment.
  • Monitor and track order status, communicating updates to customers as needed.
  • Address any issues related to order discrepancies, shipping delays, or inventory shortages.

Perfil buscado (Hombre / Mujer)

  • Bachelor's degree in Business or a related field.
  • 2-3 years of experience in customer service / order processing
  • SAP experience
  • ADVANCED ENGLISH
  • Strong interpersonal and communication skills.
  • Detail-oriented with excellent problem-solving abilities.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Familiarity with international shipping regulations and customs procedures.

Qué Ofrecemos

  • Competitive salary
  • Grocery tickets
  • Meal tickets
  • Saving fund
  • Christmas bonus (30 days)
  • Vacatin (12 days)
  • Individual medical and life insurance
  • Annual medical check up
Contacto
Mafer Santamaria De La Rosa
Ingresar referencia para vacante
JN-012024-6315433

Descripción de la vacante

Sector
Cadena de suministro y compras
Sub Sector
Servicio al Cliente
Industria
Industrial / Manufacturing
Localización
International
Tipo de contrato
Permanente
Nombre del consultor
Mafer Santamaria De La Rosa
Referencia de la vacante
JN-012024-6315433
 

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