Guardar vacante Volver a la búsqueda Descripción Resumen Empleos SimilaresCustomer Service SupervisorManufacturing and support functionsSobre nuestro cliente Imágenes médicas con productos y soluciones para radiología diagnóstica e intervencionista.DescripciónManage, guide, coach, and motivate the LATAM Customer Service TeamTeam's escalation-point for problem resolution and decision makingSetting goals for customer service team members and helping them achieve those goalsEnsuring compliance with regulations, policies, and procedures by regularly auditing the team's workActively promoting and managing the continuous improvement of customer service standardsCollaborate with other departments to ensure shipments are handled in the most efficient, economic, and compliant way possibleAssisting in problem-solving and root-cause analysis regarding the LATAM Distribution Centers and Customer Service issuesInteracting with customers and handling customers queries and complaints in a timely fashionLeading and/or participating in Supply Chain process improvement related projectsAligning short- and long-term priorities with sales and supply chain/warehouses to ensure order execution and goal achievementReviewing, approving, and/or processing corrective transactions, credits and returns.Creating and maintaining weekly and monthly reports for internal and external communications, such as KPI's, customer satisfaction surveys, etc.Other duties and responsibilities as determinedt, from time to time, in its sole discretionPerfil buscado (Hombre / Mujer)Minimum 5 years' experience in customer relationship and service level managementBachelor's degree in Supply Chain or related fieldExcellent interpersonal skills and communication skills; ability to effectively communicate with all levels of the organizationAbility to work in a fast-paced environment with complex business scenariosDetail oriented with strong problem-solving skillsindividual must be self-motivated, adaptive to changes and results oriented.Ability to build strong cross-departmental business relationshipsAbility to develop and maintain relationships with people from different cultures and backgroundsMust be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situationsRequired - Bi-Lingual (Spanish/English) - written and oral language skills required. Demonstrated excellence in written and oral communication.Qué OfrecemosSueldo> $45,000 / $50,000, 30 aguinaldo, Fondo de Ahorro, Vales de Despensa, SGMM, Seguro de VidaContactoMariana MoukarzelIngresar referencia para vacanteJN-112023-6252538Descripción de la vacanteSectorVentasSub SectorServiciosIndustriaHealthcare / PharmaceuticalLocalizaciónDistrito FederalTipo de contratoPermanenteNombre del consultorMariana MoukarzelReferencia de la vacanteJN-112023-6252538
