FMX SDWAN Support Engineer

Distrito Federal Permanente MXN40,000 - MXN62,000
  • 3 o 4+ Years of working experience in data networking
  • Experience deploying and troubleshooting SD-WAN solutions.

Sobre nuestro cliente

Market leading company


The main responsibilities are:

  • Troubleshoot SDWAN network issues and applications via telephone while using GoToMeeting or any other video conference tool.

  • Must have exceptional customer service soft skills

  • Develop, document, and execute validation test plans on hardware, software and operating system

  • Perform health check on all the SDWAN hardware and software components

  • Develop, document, and execute automated test scripts in a lab and production environment

  • Perform software and hardware upgrades in a lab and production environment

  • Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable

  • Ability to provide high customer satisfaction related to issue resolution

Perfil buscado (Hombre / Mujer)

  • 3-4 + Years of working experience in data networking
  • Expertise with general routing/switching, routing protocols (e.g BGP, OSPF, static and Network Address Translation)
  • Strong understanding of tunneling protocols such as SSL/TLS, IPSec, GRE, DMVPN
  • Experience with Remote Access VPN solutions, IPSEC, PKI & SSL
  • Strong understanding of networking in the TCP/IP LAN/WAN (MPLS, BGP, SIP, DMVPN, and SD-WAN) environment
  • Provide in-depth technical log analysis, check network configuration, and support customer as needed
  • Hands-on experience with multiple leading networking vendors' products
  • Cellular/Mobile Technology proficiency in 4G/5G and NR theory and practical experience.
  • Must have thorough understanding of SW development cycle
  • General understanding of standard networking protocols and components such as HTTP, DNS, SRV6, TCP/IP, ICMP and load balancing.
  • Knowledge in VPN, or other Security technologies
  • Experience with Cisco firewalls, routers, switches, wireless controllers, load balancers, and Meraki.
  • Understand the security impact of the design and be able to answer any customer questions on the impact
  • Perform data audit, SWFW audit, and health check of the OSS
  • Provide support as needed for commercial network outages and network performance issues
  • Strong and detailed analytical abilities and technical writing skills
  • Industry networking certifications, (e.g. CCNA and JNCIA)
  • Strong interpersonal and verbal communication skills and experience working with cross-functional teams
  • Must be able to travel a 25% of the time, or as needed

Qué Ofrecemos

Work Area: CDMX

Extra benefits.

Barbara Dal Rosso
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Descripción de la vacante

Sub Sector
Tipo de contrato
Nombre del consultor
Barbara Dal Rosso
Referencia de la vacante

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