IT SUPPORT SPECIALIST

Distrito Federal Permanente MXN50,000 - MXN55,000
  • Provide desk side problem resolution support for all corporate users
  • ldentify, troubleshoot, resolve, and escalate issues related to desktop computer

Sobre nuestro cliente

Legal firm that provides customized solutions tailored to its clients' needs. With US and international offices, they have a variety of areas ranging from commercial litigation, regulatory affairs, mergers and acquisitions, real estate and government defense.

Descripción

  • Provide telephone and desk side problem resolution support for all corporate users of computer. software, hardware, peripherals and networks.
  • Grant access, change, and re-set passwords.
  • Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
  • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
  • ldentify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
  • ldentify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
  • Log all calls and activities accurately in a tracking system.
  • Special projects and additional duties as assigned.

Perfil buscado (Hombre / Mujer)

  • 3-5 years' experience performing level one help desk support working as part of a corporate helpdesk/lT team.
  • Basic Technical Certification (A+, networking, MCP, etc.)
  • Strong customer service, can-do attitude, with good follow-through skills.
  • Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred.
  • Advanced knowledge and experience with networking technologies (TCP/lP) and associated wiring.
  • Advanced experience with network voice and data cabling.
  • Possess proven analytical and problem solving skills.
  • Work wellwith others in a team environment requiring minimal supervision.
  • Excellent written and verbal communication skills.
  • Capable of lifting and moving equipment weighing as much as 50 lbs.

Qué Ofrecemos

  • 50,000 - 55,000 gross pesos
  • Benefits Above Law
Contacto
Jose Zúñiga
Ingresar referencia para vacante
71562

Descripción de la vacante

Sector
Tecnologías de la información
Sub Sector
IT Support
Industria
Technology & Telecoms
Localización
Distrito Federal
Tipo de contrato
Permanente
Nombre del consultor
Jose Zúñiga
Referencia de la vacante
71562
 

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