- Helpdesk and Asset Management
- Serves as a specialist in client interactions
Sobre nuestro cliente
is a non-profit organization that delivers a high-quality American independent education
LeadstheHelpdeskteam, act as theITassetmanagementresponsibleprioritizingteamefforts as necessary.
Coordinatesafter-hoursand surge resourceswhennecessarytomaintainservicelevels.
Implement practices and procedures that support and measure the capabilities, effectiveness, and efficiency of IT service support activities and staff.
Deliver on client satisfaction and success demonstrated via metrics. Target continual adherence to desired service response times and outcomes for the IT organization.
Enhance client experience and success by enacting value-added processes/services that address relationship management. Streamline/modify helpdesk processes and ensure the adoption of technology solutions that align with organizational objectives in support of an evolving digital workplace
Perfil buscado (Hombre / Mujer)
At least 3 years of successful experience managing technical support teams.
Experience managing service desk software platforms.
Proven experience leading people and vendors.
Experience managing & support large Apple computers & devices installations.
Project Administration & Project Leading.
Excellent coordination, collaboration and communication skills.
Hands-on with high sense of urgency.
Service oriented and results driven.
Bachelor's degree in Electronics or Computer Systems Engineering o equivalent.
Master's degree (Administration or IT Management), Desirable.
Bilingual, English and Spanish.
ITSM knowledge, Desirable.
ITIL Foundations v.4 certification, Desirable.
Contratación directa con el cliente