Technical Support Analyst

México Permanente MXN35,000 - MXN45,000
  • Experience using SQL
  • At leat 2 years providing first line support

Sobre nuestro cliente

International Advertising Data Service company.

Descripción

The main responsibilities are to:

  • Support USA and EMEA customers in all the aspects of working with ETL/ELT marketing product
  • Customer Communications via Helpdesk, phone or video conference.
  • Customer Problems Identifying/Researching and Escalating
  • Solving Different Technical Data-Related Issues Using SQL, Postman, Kibana, etc.
  • Covering Regular Cases with Documentation
  • Working Cross-Functionally with Customer Success, Product, Analytics, and Engineering Teams
  • Being An Expert of company's Product behind its Customers

Perfil buscado (Hombre / Mujer)

Bachelor Degree in Computer Science, System Engineering or related field. At least year of working experience in Technical Support Engineer, or similar role. SQL skills required as well as ideal experience working with 3rd party APIs (REST/SOAP). Customer Centricity attitude, excellent communication and listening skills. Advanced/Fluent English.

Qué Ofrecemos

Competitive Salary// Freelance

  • Remote work
Contacto
Marcela Meillon
Ingresar referencia para vacante
JN-052022-5619865

Descripción de la vacante

Sector
Tecnologías de la información
Sub Sector
IT Support
Industria
Technology & Telecoms
Localización
México
Tipo de contrato
Permanente
Nombre del consultor
Marcela Meillon
Referencia de la vacante
JN-052022-5619865
 

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