Technical Support Manager

México Permanente MXN55,000 - MXN65,000
  • Ability to write and read SQL code
  • At least 3 years of experience managing tech support team

Sobre nuestro cliente

International Advertising Data Service company

Descripción

The main responsibilities are:

  • Manage and develop the Technical Support Team end-to-end: from hiring and onboarding to tasks assignment, performance reviews holding and mentoring
  • Maintain and constantly improve the support processes: ticketing system, internal analytics, documentation, etc.
  • Help our current team with solving technically complex issues in the ETL field
  • Ensure our customers are happy and all the main KPIs are good
  • Learn our product and constantly follow its updates
  • Work with different departments such as Analytics, Engineering, Product, etc.

Perfil buscado (Hombre / Mujer)

Bachelor Degree in System Engineering, Industrial Engineering or related field. At least 3 years of experience managing a technical support area, wide understanding of technical area KPI efficiency, Analytical and data-oriented approach to problem solving, Customer-first attitude. Familiarity with modern web services and APIs (REST). Fluent English.

Qué Ofrecemos

Competitive Salary // Freelance.

  • 100% Remote Work opportunity
Contacto
Marcela Meillon
Ingresar referencia para vacante
JN-052022-5619867

Descripción de la vacante

Sector
Tecnologías de la información
Sub Sector
Técnico Senior
Industria
Technology & Telecoms
Localización
México
Tipo de contrato
Permanente
Nombre del consultor
Marcela Meillon
Referencia de la vacante
JN-052022-5619867
 

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