WFM Sr. Analyst - Mèxico

México Permanente
  • Quality/WFM/Accuracy
  • Deliverables/BAU/Infrastructure

Sobre nuestro cliente

Important finance leading company.


Projects and analysis:

  • Provide analytical and strategy support to business and WFM individuals.
  • Bring meaningful and actionable insight from data.
  • Ensure completeness of deliverables as required and document results and present findings to management.
  • Workforce planning for short term and Long term.
  • Suggest and implement optimization opportunities.
  • Diagnose and resolve complex to moderate issues.

Service Delivery:

  • Support in ongoing BAU deliverables for WFM Planning.
  • Manage delivery within agreed timelines and as per agreed quality standards.
  • Independently interacts with business partners to understand business need and translates to technical specifications. Assist in developing and testing new information infrastructure.

Operational Effectiveness & Control:

  • Sets up quality control framework and ensures adherence and constant improvement.
  • Accountable to ensure quality and process control.
  • Take ownership and actively manage project timelines. Execute standard reports, processes, files, and implements predefined algorithms.
  • Sets up QA/QC framework and ensures adherence and constant improvement.
  • Identify opportunities to streamline and drive automation as per business needs and operational efficiency goals.

Leadership & Teamwork:

  • Uphold the highest level of integrity and act as a role model for all of the company values and business principles.
  • Demonstrate a commitment to excel and perform to the highest standards.
  • Develop and maintain working relationships and work well with all levels of management and business partners.

Perfil buscado (Hombre / Mujer)

  • 0-5 years' of industry experience.
  • Preferable experienced in using WFM Tools like Aspect, Genesys, IEX, etc.
  • Knowledge and understanding of financial services preferred.
  • Bachelor's degree in a numerical discipline.
  • Good knowledge of CC technology and infra, expertise on WFM solutions as also reporting tools.
  • Able to convert unstructured business requirements into a structured project.
  • Should be a good team player.
  • Good organizational, analytical, problem-solving and verbal and written communication skills.
  • Proven managerial track record. Proven offshore client management track record.

Qué Ofrecemos

The company offers:

  • A good oportunity for professional growth.
  • A competitive salary.
  • Superior benefits.
Miguel Polito
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Descripción de la vacante

Finanzas e impuestos
Sub Sector
Healthcare / Pharmaceutical
Tipo de contrato
Nombre del consultor
Miguel Polito
Referencia de la vacante

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