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Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers. Oversee the daily operation of the customer service department, while timely communicating with internal and external customers. Good data analytics background to assess the department progress and performance, determine objectives and KPI's for the customer service team. Responsible for managing the Latam order operations
This position supervises the day-to-day operations of the Customer Care Product Support team, and will be responsible for resolving escalated customer contacts, manage existing and new processes, and discover and implement continuous improvement opportunities through the analysis. Interacts and collaborates daily with Product Support Tier II, Post Market Surveillance, and Regulatory and Engineering teams.
Company specialized in the creation and development of devices for the health sector.
International Biotech company looking for a BDM in charge of leading and managing the team to drive business growth, increase sales, and ensure customer satisfaction
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